First impressions are the most important. How you welcome a guest sets the tone and leads to happy customers.
Finding the right table matters both for the guest and the operation so that you can manage your service flow.
Guests need to know general facts such as when the restaurant opens, what kind of food it serves and when buffets and set menus are available.
When guests arrive at the buffet or are shown the menu, they should have a short introduction to your products
When items or services are unavailable, you should apologise to guests and find alternatives before they order.
Taking orders is the main part of restaurant service and should be done efficiently and with the correct order
Selling items in a restaurant requires that you know your menu inside out and all ingredients of all dishes as guests often don't know what items are.
Always acknowledge politely when guests ask you for anything and make sure you bring the right item.
When guests are choosing between menu items, it helps if you can explain the differences between two or more items.
To sell items you must be able to suggest and recommend the best choices to your guests when you present the menu or when guests order.
When you serve food, you must present the dish to the correct person and check if your guests need anything else
After guests have tried their food, check if everything is perfect before they eat too much in case you need to change anything.
When everybody at the table has finished, approach the table and offer to clear items in a timely manner.
It is important that the bill is always correct first time, and that you communicate to guests clearly which items are on the bill.
The last impression is very important, as you want to give guests a reason to return and leave after a good experience.
A billiards game between friends provides useful vocabulary tips, and the idiom "behind the eight ball" is explained.
A workplace tragedy leads to learning vocabulary to use when writing a sympathy card, and the idiom 'writing's on the wall' is explained.
Friends discuss a fishing trip, and another conversation reviews vocabulary to use when booking a campsite.
A family's trip to the beach reveals useful beach vocabulary, and a misunderstanding leads to synonyms for 'suntan.'
Two characters celebrate a wedding anniversary in a soap opera; a chef makes a party favourite dish, bacon wrapped water chestnuts.
A conversation in a flea market leads to price negotiations, and the phrase 'pay through the nose' is explained.
Two neighbours discuss their gardening plans, and a conversation about a tomato plant leads to a lesson about the irregular verbs 'grow,' 'grew,' and 'grown'.
In the kitchen, a chef makes a morning favourite: French toast. In another conversation, a mother takes her children to school in the morning.
Two co-workers discuss a budget, and a conversation at a bank reviews terms related to money.
Real people give advice about how to tell if someone is lying, and a conversation about a lawyer reveals other phrases that mean 'lying.'
A phone conversation between strangers features vocabulary related to lost items, and real people give examples of what to do when a lost item is found.
One conversation features friends discussing cooking at home, while another conversation features vocabulary used when dining at a restaurant.
A couple makes up after a disagreement, and another conversation leads to other ways of saying 'fight'.
A miscommunication leads to a discussion of other words for 'exercise', and another lesson features the phrase 'work out'.
Two friends on a camping trip discuss related vocabulary, and real people talk about what they like to do while camping.
Two friends discuss a divorce, and another conversation leads to a breakup using specialized vocabulary.
A phone conversation reveals important vocabulary and phrases to use when asking for a reference from a previous employer.
Canadian talent has shone brightly on the inernational stage in recent years, but we have always had our stars.
English Proverbs with Meaning for a GREAT English Conversation.
Hi guys. If you're learning English alone, then you must check out these helpful courses
A "Lesson" is a collection of interactive quizzes for a single video on the Real English site. Everything is free and free access
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Flashcards of animals that start with the letter 'b'.
Flashcards of animals that start with the letter 'd'.
Flashcards of animals that start with the letter 'e'.
Flashcards of animals that start with the letter 'f'.
Flashcards of animals that start with the letter 'g'.
Flashcards of animals that start with the letter 'h'.
Animals that start with the letter 'i'.
Animals that start with the letter 'j'.
This is s sample video for TESOL Tutor.
Flashcards of animals starting with the letter 'a'.
You probably heard the tragic news about the passing of Kobe Bryant, one of the greatest basketball players of all time. In honor of this prolific figure, we wanted to bring you a special lesson where you will learn English with Kobe Bryant and his Oscar-winning short film "Dear Basketball". We hope that this will bring you some inspiration, and you will learn some things that will help you not only in English, but also in life.
Flash cards of animals starting with the letter K.